Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Customers are responsible for return shipping costs unless the item is defective or incorrect.

To start a return, contact us at wallydaughter@gmail.com. Please note that returns will need to be sent to the following address:

Wally's Daughter Creations 115 Stardust La Mesa, NM 88044

If your return is accepted, we'll send you a confirmation email. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at wallydaughter@gmail.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. For defective or damaged items, we may request a photo of the issue in lieu of returning the item — returning the product may not be necessary. We will evaluate each situation and send a replacement at our discretion. Defective or damaged items may be reported outside the standard 14-day return window at our discretion.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and personal care and hygiene items including but not limited to G-tube pads, trach pads, cloth diapers, and medical accessories that have been opened or used. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Exchanges will be made on a case by case basis for new and unopened items only. Please contact us at wallydaughter@gmail.com.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at wallydaughter@gmail.com.